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ServiceNow integration with Truest
Incidents and knowledge articles.
Overview
ServiceNow is the ITSM record. The workspace indexes incidents and knowledge articles for the emails you declare. ServiceNow ACLs are not copied in this version.
Features
Truest understands and retrieves
- Incident short description and body
- Knowledge articles
Truest can do
- Connect with instance URL and an integration user
- Search incidents next to mail
Benefits
Ops incidents sit next to the wiki instead of only in ServiceNow.